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by blizarre
2303 days ago
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That's not my experience at all. A few years ago I would have been looking for the unknown chinese brands that could provide me with a gear that was "good enough". Now I will not even consider buying anything that is not from the top 5 brands for each thing. I have been burned too many time by products that were _almost_ as good, but not quite, and broke quickly. My branded gear is usually lasting forever (lenovo laptop, bose headset, roomba cleaner, instapot) as long as I buy on the medium/high-end end of the spectrum. The thing is that as it is said over and over in this thread, you cannot trust reviews, and I would add that you cannot trust most of the smaller blogs/review websites because most would say anything about a product as long as they are paid. If I buy the new Sony noise cancelling headsets, I know I will not get disappointed: it is a reputable brand, and it is the high-end of the range. This strategy is not perfect, far from it, and some brand are taking advantage of it. In that case, vote with your wallet. You can't really do that with no-name brands. |
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I'm saying brand loyalty has lost its power now.
Sony is a good example. You say it's a reputable brand, yet sometimes they just lose it do something absolutely terrible. The first one that comes to mind is infecting willingly their customers with a rootkit in 2005 (https://en.wikipedia.org/wiki/Sony_BMG_copy_protection_rootk...), but it's just because I don't follow up on those things as much. I'm sure there are ones in the last 5 years, although with PR firms doing their job as well as they do now, a quick google search will seldom return anything.
Companies don't have a customer first mentality anymore.
Loyalty doesn't mean anything for them, and so you being loyal to them makes no sense.
And it does mean a more complicated world, because you constantly have to reassess where to buy from.