[jeltz]

I do not get this. My first job was at a company which had very unprofessional communication internally (for good and bad) but we always made a clear distinction between internal and external communication. There is a time and place for everything.

[swalsh]

Perhaps our business is a part of it, we were a B2C company, and our communications with customers attempted to tend towards "cool and fun".

*FYI, I did not work at GrubHub, which probably fails the most at pretending to be cool and fun.