[pdimitar]

IMO there are a lot of good ideas how to solve such problems out there and that's not the blocker at all.

The real problem are the managers who only do lip service to better policies but never actually implement them. They prefer to distrust people by default and to play internal politics games so they never get fired. Thinking how the customer can succeed better and thus bring more revenue is practically one of the last points in their priority list. Not even sure that "let the creative people figure out solutions, you just give them the problems" even exists in their philosophy.

To me those are the real issues. And they are extremely hard to solve because those people are usually deeply entrenched in the organisation, they have the ear of the CEO and are being listened to during board meetings. And when those people sabotage the implementation of a policy that can improve the company's culture, well, there's basically almost nothing that can be done.

I might be too pessimistic but I've seen this scenario several times and have grown quite cynical about the ability of companies to change their DNA at all.