[pkaye]

Its doubly frustrating for me because I'm on a kidney transplant list and there is a small change I might get a call out of the blue even thought there is still some wait time. So I end up answering the phone most of the time...

[hakunin]

Pick up the phone and stay silent until they speak. It should also help reduce incidence of scam calls.

[tomcam]

what a nightmare. My very best to you and yours.