[pdonis]

> e folks went in blindly with no upgrade plan. ANY time you update ANY OS, you should do a bit of recon to know what you can and cannot live without, and take a safety copy of those items.

The "Part 1" article in the series addresses this: yes, we techies understand that we need to do this, but most people are not techies. Most users of Macs are not techies. They expect upgrades to Just Work, and they expect their machine to always take care of their data. That's a lot of what they think they are buying from Apple, which is not unreasonable given that that is (or at least used to be) one of Apple's main selling points as compared to Windows: they carefully integrate the hardware and software to make sure everything Just Works.

If Apple is no longer making that guarantee, why would you pay all the extra money for a Mac?