[yardie]

That's the couriers problem then. If a signature was required for a $4k item it's contingent on them to get it into the receiver's hands. Your neighbor saved you and the courier a great deal of money. Apple would have filed a claim and sent you another $4k iMac that UPS/Fedex/DHL would be paying for.

[stefco_]

From a liability perspective you’re probably right. I just mean it’s Apple that picks the courier, and that that solution to delivery can fail in basically the same way as store pickup (as happened to me).