[guitarbill]

if there's a feature i want as a customer, i do care if i can get that in two months vs six months vs a year. i also care that it's stable.

reputation and trust are hard to measure, and the effect is delayed. unless you have the killer app or feature, with the internet now, word will get out. many a company has tanked their reputation.

iteration speed also makes you vulnerable to be leapfrogged. Azure vs AWS seems to me to be this. a lot of Azure stuff is great now, some of that is hindsight, but real innovation at AWS is also rare. their developer tools, aka code*, are completely underwhelming. as is cloudwatch. ec2, s3, dynamo, and general lock-in are just enough to keep a lot of people.... for now.