[verdverm]

You are on point about observability, that is a keystone in the mitigation and RCA process.

I don't think source code can be the source of truth. It lacks the observability of live systems. How would you know what's going wrong without logs and metrics?

You infra ought to be code (terraform et al) but this still does not cover the state of the live system.

DevOps, and generally development, will require many systems to get a RCA. The many moving parts and information sources are part of modern development and systems. Too many technologies and tools to unify.

Slack should not be anything more than a communication system, def not a source of truth or tracking platform.

Sounds like your company needs to improve its practices.

#DevOpsLife