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by mdaniel
5597 days ago
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>>Where the customer service is non-existent: Hi. Any specific problem we can help with? In my experience, "Customer Service" can mean one or both of the following:
1. Actual help to resolve real problems
2. A human voice on the phone to walk you through resetting your computer (or otherwise generally offering moral support) I find that most folks get nervous when #2 is not available, even if they would never use it or it would be unlikely to solve any of their actual problems. The big G does not even pretend, and I think that is possibly to their detriment. |
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