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by masklinn 5597 days ago
Let's check:

Google Checkout,

- Not present at all in a number of countries

- Impossible to sell from an even higher number of countries

- No customer support at all

Paypal

+ present virtually everywhere

- customer service generally considered frustrating, becomes terrible when dealing with their fraud detection

iOS AppStore

+ present in more than a hundred countries (though some parts e.g. iAd may not be available everywhere)

± customer service generally regarded as good, except when dealing with the approval process (and even that area shows progress)

1 comments

>-No customer support at all

Hi, may we help? :) We also do have forums that are actively monitored.

Also if anyone is interested, checkout is present in these countries: http://goo.gl/I49QQ

Except that Google's forums don't help when Google locked five figures from you on a spiky day, continues to accept money with no way to withdraw, provides no telephone support, and offers only an (apparently overloaded) email support. (Eventually I got my account unlocked and funds released... six months later.)

Coincidentally, I've never had such a problem with Paypal. (My gripes with them generally revolve around the glacially slow history search.)

Can you sue them for interests, if not damages?
That was two years ago and it's not worth the effort. It's better just to explain the moral of my story when Paypal vs. Google Checkout debates occur: Paypal at least has a phone line.