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by Adutude 2322 days ago
I bought one of their laptops a few year ago. I needed a new power supply as the cable had frayed that came w/ the unit. I wanted to get the original cable, so I called and asked "what was the original manufacturer" so I could purchase a new power supply. They would not tell me and they wanted approx. $75 for a replacement from System 76. I peeled the sticker System 76 put on the bottom and found out it was a Clevo. Once I had the original Clevo model number I was able to purchase a new power supply, that worked, for $29 plus shipping. In short, hardware was good and performed well, their Linux integration was awesome (camera, wireless and all the other do-dads worked flawlessly), but IMO they are overpriced and their lack of candor about their re-branding put me off quite a bit. If having your Linux run w/out issues on your hardware purchase is important it might be worth it to you spend the extra $$.
2 comments

Can vouch for this I had a very similar issue where they refused to share with me the original manufacturer of the laptop.
> hey refused to share with me the original manufacturer of the laptop

My experience differs significantly.

Right after I bought mine, I opened a ticket for the model information. They provided me the full model code and hyperlink to maintenance manual with part numbers.

This was a few months ago.

My Darter Pro had a sticker on the bottom that clearly labeled the Clevo model number.
A laptop with a proprietary power supply? What does that even mean? A custom weird tip?
Most of what is inside any given laptop is custom/proprietary to a degree.
A power supply isn't inside a laptop.
See: Apple.