[kjakm]

I really don't understand why they can't just stop selling the hardware but continue supporting the app and introduce a way to move data from it to one of their other products. They're a big enough company they can shoulder the cost of this. In fact - it should be considered an investment in not losing future business. Failing to do it just shows disdain for their customers.

[sbarre]

I'll never understand why they won't invest even a small amount to provide basic data export (make it a CSV!) of whatever customer data they have.

Most people won't use it, but for those who want it, they can have it..

Someone should start a "service shutdown customer data export as service" business.. :-)