[Kalium]

> But all the good will from the other people must be worth something!

Is it possible that there may be a distinction to be made between all the good will from the other people being worth something and all the good will being worth more than the legal headaches, PR headaches, and other potential consequences of someone reacting badly to feedback?

This is the kind of question that demands a quantitative analysis, but I hardly know where to begin beyond that it's an expected value question. Where do you go about putting a number to the value of something that "must be worth something"?