[vinceval]

I think facebook understand human intra-actions. It understand community. But it lacks understanding complications in relationships. What is lacks is understanding of what is excess of usual social-ness. I dont really think they are helping anyone with their social gaming time-waste-con or their wall post advertisements or lot of means to do completely unproductive stuff.

For Microsoft its simple. They understand customers, and they understand that avg customer never needs over-excellence in product. So, they would never be creative like apple, or tech-savvy like google. Its sad, but the software giant will never be upto the mark when it comes to driving technology and innovations.