[evandavid]

I like the idea. I have two quick questions:

- what happens when my site is experiencing issues and you receive massive volumes of complaint/problem emails

- how do I continue to integrate support in our product/feature management workflow, to ensure that the voice of the customer is heard?

- are you hoping to introduce phone calls and other support methods?

Thanks!

[evandavid]

Haha. Make that three.