[specialist]

Thanks. Really good reply.

My response is that I will now be on the lookout for new strategies, ideas.

I imagine some kind of HR, team building, skill training exercises where everyone discovers each other's communication style(s). Most of it will be hooey, but there will certainly be some kernels of truth.

It also now occurs to me that UX & ethnography types could observe users to infer what works. Eye gaze, like buttons, time spent, etc. Imagine building "emotional intelligence" like feedback tools into Skype.

I know it's creepy. But brainstorming might lead to something useful.

Anyway, thanks again.