[Arete314159]

I decided that as QA, I was going to own our end user's experience, and not worry so much about which team was responsible for what.

That is, when I'd find an issue that needed fixing or monitoring, the dev's on different teams would argue about the contract. "Well it's their fault because they change the webservice, so they should have tests." Etc. The hot potato would be passed and nothing would get done by any team.

I was like, screw that, I just want it to work. So as much as I could, I'd set up monitoring tools and tests to make sure our stuff worked, rather than waiting for it to break and doing a long song and dance about how it "isn't our responsibility."

Users loved my work and I became known as the go-to person if you actually needed a problem solved, rather than argued over.