[robbiemitchell]

Exposed key events happening in the product as an anonymized feed in a dedicated Slack channel, where each event links back to the CRM, a support profile, and a log of the session. (Only those with appropriate access can actually use the links.)

Strung together Segment, Zapier, customer.io to make it possible.

It’s ridiculously useful, and also gave others ideas for other types of feeds we can have for smaller teams.