[inapis]

IT in Indian Govt is stuck in 90s. Can't upload documents many times, unncessarily strict restrictions (like images uploaded have to be 120x120 and within 150 kb), the threats you mentioned AND the ABSOLUTE fetish with captcha and OTPs

I hope the Indian govt sets up something similar to that design/tech agency set up by US/UK govts.

In the meantime, a lot of props to you for designing interfaces that empathize with users. That's the kind of thoughtfullness we need!

[Aperocky]

That sounds like the (NC)DMV.. Of course, there are no risk of perjury (that I know of), but if something goes wrong you'll be invited to stay in line for another 4 hours.

[billfruit]

Not to mention the usage to blinking and moving marquee text to convey important information.