[brayhite]

I was the fifth employee of our now-acquired startup. Being in that early amplifies a lot of decisions, both good and bad. The contributions I’m most proud of and still are practiced/referenced today are:

- I was the one-person support for a while, and created our support process, user guides, etc. Any way that I could automate the process to speed up response time and free myself up to do other small tidbits of work, I tried.

- I was the one-person QA team, and documented known corner cases, golden paths, feature-specific regression testing guides, etc. When another employee began helping with QA, it made it much easier to onboard them to the process. We’ve since hired someone to build test automation programs and they’re referencing the same guides that are years-old now to guide their automated tests. I thought that was pretty cool.