Hacker News new | ask | show | jobs
by mitefinedailes 2327 days ago
Convincing the team that always-on dashboards with critical, actionable metrics would improve release rates and uptime.

Making sure that upcoming new features and achievements are showcased to the whole company through weekly demos.
2 comments
kqr 2327 days ago
What were the critical, actionable metrics?
link
mitefinedailes 2324 days ago
At first, it was only for developers, actionable metrics were: number of red CI jobs, distribution of build times (especially 90th, 99th percentiles), number of open pull requests.

Now each team has their own dashboard. E.g support team shows a graph of open/assigned/outstanding tickets, with SLA breaches highlighted. Sales team shows a sum up of data anomalies in their CRM (missing data, inconsistent states).

The rationale is that anything that shows up in red needs immediate action from a human being to avoid blocking the team, and we strive for the right balance between always green and always red (which are both useless states).

link
mythrwy 2327 days ago
Possibly you have a bright future in management :)
link
mitefinedailes 2324 days ago
Heh, this is not the first time I get this feedback :)

Currently, I'm having more fun building software tools that are actually useful to people. Who knows, maybe a few years down the road I'll get bored by this, and dedicate my time to other activities ;)

link