[dangrossman]

I find it amusing to see this come from Glowforge, a company known for its poor communication with customers. They sell $6000 lasers to consumers but have no phone number to talk to them. You order, give them your money, and then you'll hear nothing from them from over 30 days while you wait for your purchase: often customers don't get so much as a shipping confirmation before their order finally shows up at their door. If you email them, you get an auto-reply saying they hope to get back to you within 3 business days, which means troubleshooting an issue with their products can mean multiple 3-day round-trips back and forth to get resolved under warranty. And they have a habit of introducing and pulling software features without any advanced notice, when many of their customers rely on their $6000 lasers as production equipment for their small businesses, so these unannounced changes can be disruptive to say the least. All issues that could be fixed with some better communication. And it's too bad, because I think they easily have the best product in their niche of consumer-targeted laser engravers (ping me if you'd like a $500 discount... I own one).