[chii]

> a lot of people seemed to be employed to prevent information from getting back and forth to the customer.

that's because it's their job to _convey_ this information. But of course, their conveying is slow and/or wrong, whether by intention or by incompetence.

Also, if the customer and the sub/contractor were in direct communication, then these middle managers and project coordinators will no longer be needed! That threatens their job security!