[endorphone]

"but this is a sickness that seems unique to Apple users: they gripe and complain, but-- sometimes in the first sentence of their post!-- vow that they will never switch to something else"

That is an interesting caricature. It's particularly interesting to me because while I've heard many people profess that they'll never use an Apple product -- a weird hill to climb and define ones id by -- I've seldom heard an Apple user say they would never use a competitor.

In real life every product has faults. I don't subscribe to Apple Music but instead use Spotify -- I could name a dozen very irritating behaviors of the product (some absolutely bizarre elements, like trying to clear a queue of songs). That doesn't mean I should cancel and wipe my hands of it. In this case the complaint is that this guy -- who never fulfilled the caricature, though by your post I imagine most assume he must have -- doesn't immediately cancel because of some UI grievances, when every competitor offers its own problems.