[carlygeehr]

That first one is HUGE, and I'm glad it's being called out. Call it the Blackberry effect, but the fact is that emails have a tone just like any spoken sentence. Taking the extra 15 seconds to treat the recipient like a human instead of a machine makes a world of difference.

[corin_]

You can go too far in the other direction, however.

I once had a boss who would write emails to us as if we were clients, not colleagues, with a completely formal style.

Internal emails should match internal conversations - not completely blunt, but not sounding like a job application letter, either.

[joshu]

Y