[joshuamorton]

But again, this just acknowledges reality. You only have a finite number of employees. If you aren't devoting all of them to reliability and stability, you're making a trade off with feature velocity.

Being aware of that trade off is more organizationally mature than not

> What I mean is that when downtime happens, nobody at the company should be think "this is fine". They should be very concerned and engaging in urgent and speedy resolution to the problem.

If you think this, you've entirely misunderstood. Error budgets aren't about outages when they happen. Individual outages should be dealt with quickly and without delay. But when making planning decisions for the next year or quarter, that's when error budgets matter.