[Someone]

”throw in they just give a modern and sleek vibe to any organization employing them versus pen and paper”

There likely is a good cost saving there, removing the need to transcribe handwritten forms and archive them in cases where the customers signed them.

It also easily gives you some tracking info, even if you only let it send location info when the service person uses it. That can give you the data to inform other customers on that service person’s route about arrival times.