[mdtusz]

As a counterpoint to this, jira is _not_ great in any environment precisely because it is so flexible and requires a team to manage it.

If a job needs to exist purely to maintain a third party tool that you pay for, you probably should find a new tool or make the tool yourself so that the employees work value is retained. It's the equivalent of doing a complete kitchen renovation on an apartment that you rent.

[msquog]

But jira isn't the problem that's being solved - a person hired full time would be a project manager, who in the absence of jira, would solve the project management problem with different tools.

Jira is not perfect. But the atlassian suite as a whole, with integration between CI, PM and version control, is quite powerful and more than adequate in many cases.

That said, boy have I seen it used terribly. It's double edged for sure.