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by bpizzi 2341 days ago
Well, it's a technical post-portem, not a love letter. I'm not affiliated to Gandi in any way, but I find the finger-pointing a bit too pedantic.

> The take-away here is clear: don't trust Gandi with anything you care about.

The take-away is not this one. Its: backup anything you care about.
1 comments
bradly 2341 days ago
They called snapshots backups in their web interface when viewing snapshots. From their docs:

> "Snapshots allow you to create a backup copy of a volume"

https://pbs.twimg.com/media/EN2UZ6TX4AAMe-H?format=png&name=...

They are doing a lot of preaching about backups when failing to do internal backups (not customer facing backups) of their own products.

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bpizzi 2341 days ago
As it's said in the postmortem, they are agreeing that they should have stated in a more obvious way that the backups availability was not contractually assured.
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bradly 2341 days ago
The postmortem says "we don’t provide a backup product for customers" while the docs describe the snapshots as a backup (see screenshot from my higher level comment). This is the disconnect for me that I'm sure is causing a lot of the frustration they are hearing from customers. They are not accepting that they sold the snapshots as a backup and this is disappointing in a postmortem where users are looking for empathy, acknowledgement, and a path forward.
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