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by generalpass 2341 days ago
> How much did five days of panic cost them? Their customers? Their brand?

Intangibles. Whenever you go to talk to management or even co-workers about this stuff, they look at you like you are crazy. I think it is just human nature to not even think that something could go wrong, let alone make decisions based on this.

1 comments

Oh, I think they recognise the damage to their brand.
> Oh, I think they recognise the damage to their brand.

Today, yes. Two years ago?