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Nothing wrong with my "email only" policy either - no phone or video calls. Granted, I don't work in sales or customer support, but in the "back office". My working, thinking, and writing style requires big blocks of focused time, with no interruptions. A phone call or a scheduled meeting is a sure way to disrupt and reduce my productivity. I reserve phone/video calls only for personal purpose, not work-related, and even then it's rare. Surprisingly, in my X years of working I've found that most people are willing to tolerate or adapt to my preferred communication methods. On occasion, in particular when I need to interact with those working at large corporations, I've had people who just insist on "hopping on a call", even after repeated explanation. Every time I've begrudgingly agreed, I've regretted my decision, lost time, and less productive discussion. Email is (near) perfect for me, as I can batch them at the start/end of my day. I get to sit back, think things through, and reply at my own convenience. |