| More like, "Why is Intuit so awful?" My personal story on this: I was a Mint early-adopter, and some time before Intuit purchased Mint I was also a TurboTax online user. I liked using Mint mostly just to track my net worth / assets and did so for several years. Fast forward a year or two, and Intuit had purchased Mint. A few months later I came to realize that Intuit was now creating TurboTax accounts for all existing Mint users without bothering to cross-reference existing account email addresses between the two databases. When I signed up for Mint originally, it was using your full email address as a user name. So now, I had a Mint account which was my email address, an old TurboTax account which had that same email address on file, but a different user name, and a new TurboTax account which WAS my email address, tied to the existing Mint account. So what happened? I tried to log into Turbo Tax using the account I already had used for taxes in the past to import my Mint information, but I was told that email address is already in use by another TurboTax account - the one Intuit created for me instead of merging my existing accounts... Several phone calls later, I was assured the only path forward was to start using the new account to do my taxes if I want Mint integration. I decline and asked why they couldn't just get rid of the erroneous new account they created for me and let me combine the ones I already had. I was not about to lose years of tax returns on my old account to start a new account without that information. They said it was impossible. Ultimately, I decided I'd delete the old Intuit/TurboTax account and start fresh, to take advantage of the integration features. They told me they were required by law to keep my old TurboTax account data, but that I could change the password to something random/long and change the email address to something non-existent to prevent myself or anyone else from being able to log in anymore. At this point, I was very annoyed, and chose a suitably-annoyed fake email address directing hatred toward Intuit, which I won't repeat here, but rest assured it included a reference to Intuit and non-standard sex acts. I also changed the password to a 64-character random string, which I did not write down. Fast forward a couple weeks... Lo and behold, I tried logging into Mint a few weeks after changing my Intuit password and wouldn't you know, that account was inaccessible now, the exact opposite of what I was told they were going to do... Better yet, I couldn't reset the password because I had changed the account email address on file to the aforementioned vulgarity. Now you see where this is going... I called customer service, and the rep assured me she could help if I could recall the email address I had used... So, I apologized in advance, and proceeded to tell her the address was "Eff"IntuitInThe"A"@"eff"you.com (something in this ballpark, and edited for language). Needless to say, we had a good laugh. I haven't really used Mint ever since, and have been considering deleting my account (if I can even do that without destroying my TurboTax account...) |