[Analemma_]

All the cloud providers are like that though. If you're on the cheapo tiers of AWS or GCE, you get the cheapo support. AWS might be slightly better just because more people have used it and so there are more hacky workarounds posted on StackOverflow, but that's small comfort at best.

[keithnz]

I've had good experience with Rackspace and DigitalOcean support (other than having to repeat my problem multiple times until I get to the right person, but at least they are keen to help).... Azure support was a disaster with too many support staff that know almost nothing about the platform except by reading the same websites I can read until you spam every possible support mechanisim you can find and finally get to a "real" support person. This will take around 2-4 weeks.

[emerongi]

AWS paid support is pretty good in my experience.