[jschwartzi]

Unless it's shipped direct by the seller in which case Amazon requires you to pay for shipping even if you have to send it all the way back to China. And they don't refund anything until the seller confirms it's received.

My fiancee had to ship a $20.00 dress that wasn't even the right color or anything like the picture back, costing $40.00, before Amazon would even refund her. And worse, the package actually bounced because the seller had folded at some point in the return period, so the package arrived right back on her doorstep. Because Amazon didn't have confirmation from the non-existent seller that the package had arrived at their non-existent company, she had to spend several hours on the phone with CSRs and different people haggling over what was essentially $60.00.

So no it isn't easy.