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by bagacrap
2342 days ago
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It's garbage because the interface sucks. It looks like it was designed in 1998, and is full of clunky non sequiturs like, "You cannot proceed. Proceed anyway?" There are untold hours and dollars spent on training users because of it. It's garbage on the backend because the update process is ridiculously manual. Every minor change sends out a ticket with incredibly detailed instructions, e.g. to update a single element somewhere. The role of the analyst is essentially to execute a script, by hand. Not only is this more costly and slower, it's more error prone. But it creates an ecosystem of these Epic-trained and -approved technicians which helps lock in customers and ensures another steady stream of income to epic. |
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