[silencio]

I own a restaurant and I’ve been on the receiving end of this.

There’s a 6 you’re missing where the customer comes in or calls in an order directly and realizes that the prices are wildly different (in my case it was about $2/item for fast food) and complains about it, including on yelp (ha). They think I’m cheating them when none of the services will let me update the menu or the price.

[ISL]

If these companies are doing this at scale, there may be a possibility of class-action lawsuits, or small-claims court cases with added damages. Willfully misrepresenting someone else's pricing surely falls afoul of the law somehow.

[silencio]

it’s unclear to me what delivery customers are being charged, and for me the companies tried to leverage the “look how much business we’re sending you” into signing contracts. i refused and they took the listings down. so i didn’t really get a chance to find out where the customers are getting angry...

to be clear, i don’t think i’ve ever had a problem with payment - the couriers generally just paid whatever amount we rang up and asked for a receipt. i assume that gets passed to the customer.

would if i could look into the legality of things. i’m usually so swamped with life and i’m such small fry i get left alone fairly easily.

[parthdesai]

They are just disrupting the food delivery industry /s