[docdeek]

It’s surprising to me that the “master key” system on 1Password proved difficult for your users. For me, this is one of the simplest things about it: you remember one password that unlocks everything else.

Am I talking about the same thing as you when I call this password the “master key”? I feel like I must be as this is flat-out the thing that makes 1Password easy to use.

[oarsinsync]

There are four bits of information you need with 1Password teams

1. The team address <team>.1password.com

2. Your login name (email usually)

3. Your 'secret key'

4. Your 'master password'

I suspect GP is talking about item #3 being the point of confusion.

[docdeek]

Ah, that might be it - I was talking as an individual user rather than imagining a team deployment.

[quindecagon]

They are talking about the "Secret Key" that is used in addition to your "Master Password." It was previously called an "Account Key."

https://support.1password.com/secret-key-security/