[rfmw19]

McDonalds seems to be rolling them out slowly, but are actually cutting staff while simultaneously increasing their fleet of touchscreens. I see a lot more employees alternating between doing work in the kitchen vs. taking orders at the cashier. This is even during relatively high demand times with long customer wait lines. This is just an anecdote though, the data may disagree.

I'd also be curious to see any user interface studies on these touchscreens. In my limited experiences, they are completely slow and thus an awful experience. They clearly are trying to sell more at every step instead of being useful and efficient for the end user.