[cjones26]

I will no longer give Lime any business after I hopped on a scooter with 30% battery and it died within less than 5 minutes. I was late for work, and my only option was to unlock another Lime scooter after the first died, costing me extra $ for the unlock. I communicated this to their support team and they refused to give me a refund, telling me that I should check the battery life before getting on a scooter (shouldn't 30% enough to go 1.5 miles?)...I expressed my frustration to the survey following up the support and still no refund for the unlock fee. It may seem silly, but that was the straw that broke the camel's back and I uninstalled the app.