[SeanMacConMara]

Interesting reaction. Is the highly negative reaction correlated with US culture maybe ?

I've used them for many years and had several complex support interactions with them.

Their customer service policy is very "API-like" in that you get exactly the t&c you paid for and nothing more. Hand-holding and soothing noises are not included in the t&c. They fuck up you get a refund, you fuck up they'll tell you exactly that. Outside that they're very casual relaxed humans to communicate with.

I find that far more trustworthy (in the mathematical sense) than a "slick" twitter feed.

Politness does not imply trustworthiness.