[kryogen1c]

This is god damn unbelievable

"Andrea, sorry about that and the incident. If we led you to believe that you had nothing to do on your side when warned multiple times to make your back ups, then we'll have to make it clearer, and stop assuming that it's an industry wide knowledge."

[alpaca128]

Big words for a company that's in trouble for not backing up data themselves.

[ocdtrekkie]

Most web hosts have some courtesy backups, but it does sound like the Twitter user they're responding to fundamentally doesn't understand that snapshots aren't backups, and the screenshoted page explicitly states that the snapshots are for you to back up. Which he presumably did not do.

The idea that someone would entrust their sole copy(s) of critical business data to a service provider is insane to me. Always keep your own backups.

[dwild]

> The idea that someone would entrust their sole copy(s) of critical business data to a service provider is insane to me. Always keep your own backups.

You can consider it insane, they still sold snapshot as being backup. Insane or not, it doesn't change that's what they sold wrongfully.

Can you point me where that screenshot show what you say it does? The user goes further to specify that you CAN'T download theses snapshots.

Companies should be called out when they lie about what they sell, I hope you understands why it's important.

[_Codemonkeyism]

1. He says he has made regular backups, but now needs to restore all VPSs

2. The website says "Snapshots allow you to create a backup copy."

3. He says "No they do not allow snapshots download."

[ocdtrekkie]

It sounds like snapshots are directly reachable from within FTP in a directory. Snapshots are a clean copy of the file system you can back up, but they are not backups.

He also states he has his backups, so he's mostly just whining because he's annoyed he has to reupload stuff. Which I get, but again, he should understand what snapshots are and aren't.

[dwild]

You do the same mistake as the other guy in the twitter thread, you mix Simple Hosting snapshots and the Cloud hosting volume snapshot.

Here the right one which state that they are backup: https://docs.gandi.net/en/cloud/volume_management/volume_sna...

Here's the one that you quote (which isn't the same service): https://docs.gandi.net/en/simple_hosting/common_operations/s...

Be careful next time judging with that little knowledge of the issue.

[bscphil]

Interestingly, this page has been edited to add a warning: "A snapshot is a frozen version of your volume that allows you to restore it to a previous state. It should not be regarded as a backup of your volume. If your volume is deleted, all related snapshots will be deleted too."

Here's the page as of earlier today. https://web.archive.org/web/20200109194005/https://docs.gand...

[smileybarry]

As @dwild stated, that's the other type of snapshots used for web hosting (which I assume are copy-based backups due to how little storage sites usually use). These snapshots are never reachable directly to the customer; at best, they can restore a volume back to the snapshot's state or create a new volume at that state and attach it to a VM.

> He also states he has his backups, so he's mostly just whining because he's annoyed he has to reupload stuff.

Or they're annoyed that they paid for a service, at the very least billed as backup, only to be told "welp, it's gone".

[klagermkii]

That's such an obnoxiously passive-aggressive response from the CEO. Bit of a red flag for the company culture.

[dmix]

After another support person made a joke in response to his very serious post.

This is one of the worst responses I’ve ever seen from a company, and I’m not being hyperbolic.

[balladeer]

Seeing the thread I couldn't believe they are being serious. Feels like they are playing a tasteless prank. Such crass and careless attitude is downright repelling.

[nabakin]

Sorry, not sorry.