[munificent]

> because the customer accepts the lower quality.

This presumes a perfect market where customers are rational actors with access to a variety of sellers whose product differs only on quality, which consumers have access to accurate information about and the time and expertise to precisely evaluate.

Of course the reality is we're just trying to book a flight to get home before Mom's chemo starts and all we know about each airline is the ticket price and how good the peanuts were the last time we flew on them.

Airlines are about the last industry on Earth where we should expect laissez-faire capitalism to produce optimal outcomes.

[SftwrSvior81]

I wasn't suggesting that the customers could have known beforehand that the Boeing planes had issues that would cause crashes. However, we do know NOW that Boeing planes have quality issues. If customers still willingly get on those planes, then where is the incentive for Boeing to do anything differently? That's really the point I was trying to make. We don't need perfect information to now decide to not fly on Boeing planes. That would send a very strong message to the entire industry that putting profits above customers' lives will be met with very negative consequences such as reduced or loss of profits and possibly the company going out of business.

[inimino]

> where is the incentive

Regulation.