[wj]

My guess would be that he has created all of this documentation and that nobody is reading it. Everywhere else in the company there is probably a culture of creating project requirements with a series of meetings and emails and it doesn't even occur to his colleagues that there is another way or place they are stored.

[humanrebar]

> ...nobody is reading it.

I'm questioning the value of just shipping docs without following up that they meet their purpose(s). That's what I mean by empathy.