[TuringNYC]

Long-time customer here and totally agree -- they are awesome on timing. I think they do this by virtue of having a system. They seem to have a systematic effort thru the entire office of abiding by schedule appt times. Some of that is systematic scheduling to prevent overbookings, etc.

I one time showed up 2min late and they sent me back home, that is when I knew they were the real deal. I'm so glad they did, because 1. I was never late again, and 2. I know they wouldn't be late for me in the future.

I think many times when doctors are late, it is often because

0. They have a cascade of latenesses with really just a single early appt that is actually late causing the domino of late starts and hence ends.

1. They have a patient come in late or w/o appt, cater to them or "squeeze them in"

One thing OMG has going for them is the generally professional clientele -- many of the clients dont want to arrive/leave later either, so that is good for everyone.

[1auralynn]

Last summer I had a severely broken wrist, and the orthopedic surgeon was able to "squeeze me in" a few days later - literally at the first possible moment I could have had a surgery consult. Later on I had a follow-up with him, he kept me waiting for at least half an hour, but I totally didn't care because I knew why.

But yeah, I use One Medical and it's amazing. For primary care, they really respect your time like none other.

[maxerickson]

I look forward to reading what you say after they are late for you in the future.

[TuringNYC]

I dont think they are perfect and dont expect them to be. I think the difference is --

For most primary care practices i've used, lateness is expected and there is no design or system.

For OMG, lateness is unexpected and designed out of the system.