[teachrdan]

Consider it this way: The person you're talking to is an intelligent human being who knows they're capable of solving the problem that caused them distress.

The remedy they need right now is not a solution. The remedy they need is having someone listen to their situation and empathize.

Bonus: If they really are unable to think of a solution to the underlying problem, after venting about it they will be in a position to better think constructively and even take advice from you.