[neuro_image3]

Whilst Tesla's engineering is impressive, their customer service is terri-bad.

As just one example, I was unable to start my new model 3 on a cold morning after owning it for 3 months (which in itself is horrendous). The entire system shut down and would not start. This was particularly problematic for me as I am required to get into the hospital in under 30 minutes in order to treat stroke patients. As such I ended up having to use an uber to make it to my surgical list.

As is typical for uber, it was impossible to get hold of a human to resolve the situation and the replies (from whatever it is that replies to you on their app) refused to help me unless I waited at my car for their service to show up.

When I finally got hold of someone I was told that in order to prevent this, I should prewarm the car using the app prior to using the car. No-one ever explained this to me prior to this happening.

I would like to say this has been the only incident but there have been innumerable problems at every point as a new owner.

[m463]

> When I finally got hold of someone I was told that in order to prevent this, I should prewarm the car using the app prior to using the car.

They gave you a bullshit answer - the car would have had to start to pre-warm too.

The advice I would give is not to park with a low battery in cold weather, since it will lose range.

That said, the car should warn you:

  Battery Low

  There will be significantly less energy available
  from your battery if it gets colder.

  We recommend charging now.

Of course, regular cars have cold weather problems too. Never park a gas car in freezing weather with an almost empty tank (since there is some water in the tank, and it might freeze the fuel pump or lines).

[selimthegrim]

*Typical for Tesla