[o-__-o]

My wife saw a Kia Stinger in a parking lot the other day and started drooling over it. “Why didn’t you get this one??” I asked her to remember the horror stories we have gone through with our Ford dealership, I told her Kia service would be worse by 5 orders of magnitude.

You are being downvoted, but poor customer service is a real reason to avoid certain car brands..

[chc]

And by all accounts I've heard, Tesla customer service for the Model 3 is legitimately poor. The car needs much less routine maintenance, but if anything goes wrong, it seems to take anywhere from several weeks to months to get the car back.

[Marsymars]

Seems like more of any issue with your local dealership than the manufacturer. In my area, dealerships for entirely separate manufacturers will often have the same owners, so from that perspective, it hardly matters where you go.

[o-__-o]

I don't disagree. Except this was dealing with Ford HQ to resolve an extended warranty disagreement. I also had to do something similar with the first luxury car I dealt with. You see, extended warranties climb up the food chain since the manufacturers have made the decision it's cheaper to fix the problem than to ignore it (A * B < C in the famous fight club reference). They also need to authorize it.

Luxury car was a fight but they caved relatively quickly. Ford is an ongoing saga that has now taken longer to simply prove there is a problem than it took for luxury car to resolve the whole ordeal. Kia would likely be worse since they were selling Stingers at a huge markdown for awhile. I'll pass and stick to Toyota which hasn't had any major reliability problems in the past decade on their vehicles and have great service centers (in my very large metro area)