No. Point was that cars do have problems. And we can’t separate out one car mfg from Another. Regardless of price paid. Let’s not forget Gm sold cars with known ignition issues and Toyota with known air bag issues. At least Tesla are jeopardizing human lives as the former two did and probably do.
The price paid matters for the quality of the service. If you’re paying $60k you should expect a loaner or at lest help with a rental. Other brands provide that at that price range. Why doesn’t Tesla? Why is it ok for them to cheap out?
Ford would give me a loaner for regular service for my shelby gt 350. Literally 4-5 hours, and they'd let me ride around in a newer mustang GT or bullit.
I don't think the problem is that a car broke down (happens to any car). But the higher end the car, the higher end the service you expect. A Ford Focus is anything but premium so I'm sure few people expect premium services attached to the purchase. A ~$60.000 car is a different story.
I think he’s saying, you front pay service in luxury brands. Of that $57k, maybe $2k goes to a potential loaner fund maintained by the dealer.
Both my Toyota and ford dealer, for example, rents their cars for competitive rates (compared to the local enterprise). They are nice enough to give you a shuttle service between working hours up to 10mi away, but that cost likely comes out of the Service Center budget (hence the $49 tire rotation service cost)