[shawnz]

In the thread it was explained how support agents would refuse to do it remotely for a customer's device, but what I'm saying is that Sonos probably retains the ability for themselves to refurbish and resell the units when they are physically returned to Sonos.

[Lammy]

They encourage you to recycle it yourself rather than send it back to them. From their support page: https://support.sonos.com/s/article/3573

“Once your Sonos product has been deactivated, you can safely recycle it by bringing it to your local e-waste recycling center. You can also send your deactivated Sonos product back to us and we’ll handle the recycling.”