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by ropman76 2363 days ago
Like all things in life it depends on the team and workflow. I have my PM’s make tickets because many times I am in the middle of a different feature or bug and don’t want to have to have the mental load of remembering what the issue was. Secondly I work with very solid PM’s who document the ticket very well and it saves me time having to reproducing the issue. My team does have a lot of tickets but we make it work for us and our process flow.